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          Complimentary Letter to Employee on Handling of Difficulty

[Date]

[Addressee]

Dear [Name]:

Several of your associates in your department have 

informed me of the incident that occurred [date] with 

[name of person and/or company]. They have all 

agreed that [describe the incident with the associate]. 

They also all agreed that you remained professional the 

entire time, attempting to solve the problem. I compliment 

you on your self-control, and in handling the situation in 

such an exemplary manner. I have placed a call to 

[name of person and/or owner of company] and fully 

anticipate your receiving an apology from them. 

Yours very truly,